Frequently Asked Questions

Everything you need to know about shopping at The Vault.

How long will it take for my order to arrive?

Standard shipping typically takes 3-5 business days within the continental US. International orders may take 7-14 business days depending on the destination and customs processing.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Please note that limited edition drops and intimate apparel are final sale.

How do I know which size to choose?

Each product page includes a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.

Are the items at The Vault authentic?

Absolutely. Every piece in our collection is sourced directly from verified designers and manufacturers to guarantee 100% authenticity and premium quality.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on your specific location.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna and Afterpay.