Returns & Exchanges

At The Vault, we want you to be completely satisfied with your premium fashion selection, which is why we offer a 30-day window for returns on all unworn items with original tags attached. Our streamlined process ensures that if a piece doesn't meet your expectations, your exchange or refund will be handled with the utmost care.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Place the items in their original packaging, ensuring all designer tags and security seals remain intact to qualify for a full refund.

• 3.
  Print and Attach Label

  Download your prepaid shipping label from the portal, affix it firmly to the outside of your parcel, and drop it off at any authorized carrier location.

• 4.
  Quality Check and Refund

  Once our team inspects the returned items for quality assurance, your refund will be processed to your original payment method within 5-7 business days.